Squash Canada announces strategic partnership with ITP Sport & Recreation Inc. to provide independent complaint management for maltreatment in sport.
This initiative will allow Squash Canada to incorporate a safe, impartial, independent mechanism that meets and exceeds the required standards to report maltreatment to all National level participants, which includes coaches, referees, committee members, etc. along with Squash Canada employees and board members.
“Squash Canada is excited to partner with ITP Sport & Recreation Inc.,” said Geoffrey Johnson, COO of Squash Canada. “ITP will complement our current Safe Sport framework that also includes Abuse Free Sport (Office of the Sport Integrity Commissioner) and will continue to ensure a safe and welcoming environment for everyone involved in the sport of squash.”
“We are thrilled to work with Squash Canada, a significant step towards ensuring the safety and well-being of all national level participants, employees, and board members,” stated Ilan Yampolsky, ITP Sport & Recreation Inc.’s Founder and CEO. “Together, we will work to foster a culture of safety, accountability, and trust, creating a more secure and inclusive environment where everyone can participate with confidence and peace of mind.”
ITP Sport & Recreation Inc. will provide Squash Canada a comprehensive suite of complaint management tools and methodologies and ensure exceptional support throughout the complaint-handling process. ITP Sport & Recreation Inc. is happy to be working with Squash Canada to implement a gold standard of complaint management.
This partnership will deliver numerous benefits including:
- Streamlined complaint management processes: Participants will benefit from a unified complaint management system that integrates with their existing workflows, enabling efficient tracking, analysis, and resolution of complaints.
- 24/7/365 multi-lingual independent, confidential reporting hotline and case management system.
- Due process with unbiased, conflict-free expertise and a safe place for participants to report maltreatment.
- Case management between the complainant, respondent, legal, investigators, and other parties involved.
For more information about Squash Canada’s complaint management solutions and the partnership with ITP Sport & Recreation Inc. please visit squash.ca/safe-sport
Programs and Communications Coordinator, Squash Canada
Link to ITP Sport Complaint Services Website: https://app.integritycounts.ca/org/itpsport